Registering at ladenac.com is free. The client will have access to their personal data by means of a password and may change their details at any time. The client is not obliged to register and may unsubscribe at any time. The information we receive when a registration is made is completely confidential and only VILA HERMANOS CERERIA, S.A. will have access to the data.
DELIVERY/SHIPPING COSTS
Spain (Peninsula): 4,00 € *
Spain (Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal, Andorra: 8,00€ *
Germany, Belgium, France, Italy, Luxembourg, Netherlands, Poland, Monaco, Austria: 12,00 € *
Lichtenstein, Vatican City, San Marino 15,00 € *
Swiss: 15,00 €
Czechia, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Hungary, Latvia, Lithuania, Romania, Sweden, Norway: 18,00 *
Ireland, UK: 18,00
Bulgaria, Greece, Iceland: 25,00 €*
Cyprus, Malt: 44,00 € *
USA, Canada, Puerto Rico: 44,00 €
(*) Orders over € 95 free shipping
Per UK, USA, Canada , Puerto Rico and Switzerland : Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied.Vilahrmanos Organics will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs. Subject to shipping destination.
UK : Shipping post Brexit: You will be charged VAT and Duties on arrival in accordance with your local rates. You may also receive a handling charge applied by your local carrier. Please tick the box accepting these terms
IMPORTANT: In the event of any dispute at the time of delivery by the carrier, or the merchandise is visibly damaged, this must be recorded on the carrier's delivery note and made known to VILA HERMANOS CERERIA , SA immediately or within 24 hours of receiving the merchandise by contacting the VILA HERMANOS CERERIA, SA after-sales service department. In any event, you should always verify that the merchandise has been delivered in perfect condition and it is advisable to always write on the carrier's delivery note "CONFIRMED SUBJECT TO INSPECTION" in order to be able to claim later, as otherwise receipt of the product is assumed.
DELIVERY DEADLINES
The approximate delivery time for each product is 7 weekdays, although it may extend to 72 hours. However, we would remind you that this delivery time is an indication and is not a real time assessment. If you need to know the precise availability of a product, please consult same via the contact form and/or through our customer service department.
Delivery times may vary in accordance with manufacturing or import issues.
The approximate delivery times for those items IN STOCK, on working days, are as follows:
NOTE: the delivery times indicated by VILA HERMANOS CERERIA, S.A .. are for guidance only, although our company will endeavour to comply with these deadlines, any delay will not imply the cancellation of the order or any compensation whatsoever.
VILA HERMANOS CERERIA, S.A. may make multiple deliveries without any additional charge, although this remains at the entire discretion of VILA HERMANOS CERERIA, S.A ..
If for urgent reasons you require partial delivery of an order prior to the delivery date of the complete order, do not hesitate to contact the customer service department. VILA HERMANOS CERERIA, S.A. reserves the right to request an additional transport charge and/or cash on delivery in such circumstances.
HOW TO PLACE AN ORDER
You can place an order in any of the following ways:
By telephone on + 34 917 045 042 from Monday to Friday , between 10:30am and 20:00 pm.
Calle Conde de Aranda , 3, 28001 Madrid.
On-line trhough our web site , www.ladenac.com available 24 hours a day or
by electronic mail addressed to tienda@ladenac.com This email address is specifically for placing orders.*
* For queries relating to anything other than the placing and processing of orders, please contact us by email at customerservice@vilahermanos.com
PAYMENT FORMS
Acceptable forms of payment are as follows:
Credit and/or debit cards
PRICES
The purchase prices applicable at the time of order are those that appear on the screen, subject to typographical errors. VILA HERMANOS CERERIA, S.A. reserves the right to modify these prices.
The installation of products is not included in the product price.
Prices will indicate Value Added Tax (VAT).
All prices are expressed in Euros and without tax.
In Spain, Value Added Tax (VAT) will be applied.
WITHDRAWAL/RETURN OF ORDERS
The Client will have a maximum period of fourteen (14) calendar days from delivery of the product to withdraw, totally or partially, from purchase of the product, in accordance with applicable legislation.
After the period of fourteen (14) calendar days has come to an end, VILA HERMANOS CERERIA, S.A. will not accept returns or refunds for withdrawal of product purchases.
The procedure for returning an item begins with a Client request by contacting the Customer Service Department that appears on the website and sending it in to VILA HERMANOS CERERIA, S.A. The Customer Service Department will reply within a maximum period of 48 hours from receipt of the request, assigning return instructions if applicable.
Once the assigned return number has been received by the Customer, they can return their item within seven (7) days from the notification of withdrawal to VILA HERMANOS CERERIA, SA, sending us the product (indicating the assigned return number on the shipping package) to the following address: Pol. Ind. La Costera, s / nº. 46869 Atzeneta de Albaida (Valencia).
Back at its warehouse, VILA HERMANOS CERERIA, S.A. will verify the adequacy of the returned product, reserving the right not to make the refund in the event of detecting that the purchased product was not received back in perfect condition. Please bear in mind that VILA HERMANOS CERERIA, S.A. will verify the merchandise when it arrives at our facilities and under no circumstances will be responsible for any possible damages caused by transportation companies not contracted by VILA HERMANOS CERERIA, S.A.
In the event that VILA HERMANOS CERERIA, S.A. organises collection of an item/merchandise, you must: contact our customer service department, send us photographs of the item to be returned before and after packaging to verify that the item is in perfect condition prior to being collected by the transportation company.
It is important that you keep the original box containing the merchandise during the withdrawal/cancellation period since in the event that it is not received in its original packaging, this will decrease the value of the product, which may even decrease to zero.
VILA HERMANOS CERERIA, S.A. will organise refund of the amount corresponding to the returned merchandise via the same payment system used by the Client for the original acquisition of the Product/s. No additional shipping costs, or cash on delivery, or installation and start-up, if any, will be returned. Payments will be made in EUROS.
GUARANTEE
The guarantee relating to products sold by VILA HERMANOS CERERIA, S.A. is provided and established by virtue of the regulations contained in current legislation, in particular, in the previously referenced R.D. 1/2007, article 114 and following, legal framework that aims to provide the consumer with different options to request compensation when the acquired item is not in accordance with the contract, providing the option to request the repair or replacement of the item, unless one of these options should be either impossible or disproportionate. When repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction or termination of the contract.
In the event of product non-conformity, a period of two years from the moment of delivery is recognized for consumers and a period of one year for professionals and freelancers, during which the buyer may enforce their rights. However, only in the 6 months following delivery will it be presumed that such lack of conformity already existed at the time of delivery, with it falling to the buyer to prove that the item was non-compliant, in accordance with article 114 and following of the R.D. 1/2007. The consumer must inform VILA HERMANOS CERERIA, S.A. of product/item non-conformity within two months of being aware of it.
The guarantee will lose its value:
If some of the data relating to same or the receipt is modified, altered or replaced.
If the guaranteed device itself is manipulated or repaired without the knowledge of the Technical Service.
If you do not have an invoice.
In the event of power surges or connection to inappropriate voltage.
To extend the guarantee, please contact VILA HERMANOS CERERIA, S.A.
CANCELLATION OF ORDER
Cancellation by the client of an order placed, and which is in the manufacturing or import process, will entail covering all expenses such as transportation, customs expenses, etc.
VILA HERMANOS CERERIA, S.A. reserves the right of admission and cancellation pertaining to any order, being empowered to return the amount paid by the client and remain exempt from any other obligation.
DATA PROTECTION
In accordance with Organic Law 15/1999 (LOPD) of December 13th and with Law 34/2002, of July 11, relating to Information Society Services and Electronic Commerce, we herewith inform you that your data will be incorporated into our file (Clients), which has been registered with the General Data Protection Registry, for the purposes of enabling current commercial procedures and/or the sending out of advertising and special offers relating to our products, always providing you do not state your opposition to same.
We would remind you that you can exercise your rights of access, rectification, opposition or cancellation of the processing of your personal data by means of a written communication providing a copy of your identification document and addressing it to VILA HERMANOS CERERIA, S.A.
SL. APPLICABLE LEGISLATION AND JURISDICTION
Any purchases made are subject to Spanish legislation. In the event of any conflict or discrepancy in the interpretation or application of these contractual conditions, the Courts and Tribunals that will hear the matter will be the Courts of the judicial district of Valencia.
